questions & answers

Q: When did House Minders get started? 

A: House Minders was founded in 2013 out of a desire to provide better opportunity with living wages and flexible scheduling for hardworking locals. 

Q: Where do you find your workers? 

A: Typically via referral, but when we need more help, we utilize ads, employment agencies, or cleaning companies working alongside us in the Valley. All applicants go through rigorous interview, background and reference checks start the process, followed by extensive training and monitoring until trust is earned. 

Q: How do you do your estimates?

A: An estimate, walk through or bid takes that special 'eye' to 'see' how long it will take to complete a task. We walk through your whole property and determine how much time it will take to make your home sparkle. An estimate is just a best guess, not an 'exact.' 

Q: What if I can't afford to have everything done? 

A: Every situation is unique. There is no cookie-cutter approach to taking care of you and yours. We are happy to work around your budget as much as possible so you can get the services that make most sense for your circumstances. If deep-cleaning everything every visit doesn't work for you, we can skip and rotate cleaning certain things so that, with time, everything gets a little cleaner. 

Q: How does the guarantee work?

A:  When given the chance, we will work hard to make your house sparkle. Sometimes it will take longer than we thought, and we will do our best to communicate that with you at the time. We will do our best to meet your expectations within the time you've allotted. If we run out of time to finish, we are happy to come back and clean the rest at another time.  

Let's face it, we all have 'off' days. If one of our 'off' days happens on your cleaning day, we will either comp your cleaning or come back another day and clean it again.  

Q: What kinds of cleaning supplies do you provide?
A: We provide enough standard cleaning supplies to deep clean standard fixtures. If you have specialty supplies, equipment or fixtures, you will need to provide those. 

Q: What kinds of chemicals do you routinely use?
A: Most of our chemicals are as natural as possible. We do our best to consider health, environment and ability to get the job done efficiently when selecting cleaning chemicals.  

Q: Is there a cancellation fee?
A: Cancellations with greater than 24 hours notice will not have any cancellation fee. 

Q: Is there a lock-out fee?

A: Yes. If we are unable to gain access during a regularly scheduled visit, there is a $45 lock-out fee. This fee goes to relieve some of the stress associated with losing hours that employees often endure and covers the time it takes for rescheduling. Ensuring we have your correct contact info (email and cell phone) and alternative means of access can prevent lock-outs.